The marketplace for catastrophe housing vendors is ripe for disruption. Current business models use call center representatives who work one case at a time, utilizing manual processes such as phone, email, and fax to secure hotel rooms for displaced families.
The problems with this business model are numerous:
-Time to service can be hours to days
-Inconvenient locations remove families from daily routines
-Not scalable. Wait times significantly increase during high-volume cycles
-High fees related to large workforce required to operate
-No self-service
-Limited housing options
Kozi is the first SAAS company in the catastrophe housing space to provide an entirely digital experience during the accommodation search and booking process. Value propositions include:
-Time to service reduced to minutes
-Self service gives displaced families ability to choose their accommodations
-Scalable. No service disruptions during high-volume cycles
-Ease. Kozi provides the modern digital experience people have come to expect.
Kozi’s white-label platform can be utilized directly by governmental agencies, non-profits, and property & casualty insurance carriers. The platform can also be licensed directly to existing vendors seeking to gain efficiencies and maximize their capacity.